Troubleshooting

Find Your Issue Fast

Most chime problems take about 2 minutes to fix. Run through the quick checks below before reaching out.

4 Common Setup Mistakes

Most setup issues come from one of these four. Check them first — they're quick to fix.

Used a Personal routine

Symptom"Doorbell rings" isn't available

FixDelete the routine and create a Household automation.

Chime Alert Modes never turned on

SymptomNo Chime Alert Mode appears in Google Home, or the chime stays silent.

FixSmartLife → your chime → Smart → switch modes ON.

Two different Google accounts

SymptomChime Alert Mode Scene never shows up as an action.

FixMake sure SmartLife and your doorbell are linked to the same Google account you use in Google Home.

Doorbell not set up in Google Home

SymptomNo doorbell to pick as a trigger.

FixFinish your Nest doorbell setup first, then come back to Step 4.

10-Second Diagnosis

Open SmartLife and tap a Chime Alert Mode.

SmartLife → Smart → Tap-to-Run-Chime ring
It rings → your chime is fine. The problem is likely in Google Home. (mistakes 1, 3, 4 )
It doesn't ring → Check the chime, Wi-Fi, or Chime Modes. (mistakes 2)

This one test tells you which half to look at.

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